McMaster-Carr Supply Company

Can anyone please tell me why, in 25 years of designing and building scenery for the Motion Picture/Television industry, theme parks, and other environmental designs, McMaster-Carr Supply Company refuses to give me even one catalog?
I am tired of begging an old copy off a colleague. I need a printed catalog to do my job, I don't often have internet access where I am working, and I can't get a catalog.

Sincerely,

Kesign Design Consulting.

E-Mail

3-24-04

I've worked in the entertainment industry for over a quarter century, yet McMaster-Carr Supply Company has always refused to give me a catalog. I have asked for a McMaster-Carr Supply Company catalog many times but always turned down. Everyone I work with has a current McMaster-Carr Supply Company catalog, but the McMaster-Carr Supply Company refuses to give me a McMaster-Carr Supply Company catalog. Sometimes I start on a show after other people are already working and request a McMaster-Carr Supply Company catalog and am told that the McMaster-Carr Supply Company has already given the show as many McMaster-Carr Supply Company catalogs as they intend. I have formally requested a McMaster-Carr Supply Company catalog in writing, on the phone, by e-mail, on company letterhead. Yet the McMaster-Carr Supply Company refuses to give me a McMaster-Carr Supply Company catalog. I am the only person in my industry that does not have a McMaster-Carr Supply Company catalog. I can't do my job as effectively as my colleagues and competitors because the McMaster-Carr Supply Company refuses to give me a McMaster-Carr Supply Company catalog. I need to look things up in the McMaster-Carr Supply Company catalog, but can't. I'm the only one who doesn't have his own McMaster-Carr Supply Company catalog, so I have to borrow one from someone else, which slows me down. McMaster-Carr Supply Company has told me to look it up on-line, but I usually don't have access to the internet while at work and my supervisor won't allow me to stop work and check when I get home.

Also, as a Set Designer, I need to look at a McMaster-Carr Supply Company catalog for a piece of equipment that "looks right" without concern for what it actually does. This is because a Set Designer is concerned with the look of the set, the set doesn't need to function. So I don't care what it does, just how it looks. If I had to download every single page of the McMaster-Carr Supply Company catalog on-line, it would take me weeks to check every page, where as a printed McMaster-Carr Supply Company catalog, I can flip through quickly until I find something that looks right. In these cases, I have no idea what the item is called of where to start looking, I need a physical McMaster-Carr Supply Company catalog.

Most of my colleagues get regular updates to the McMaster-Carr Supply Company catalog, I can't even get one. In 25 years as a Set Designer and builder, I have never even gotten one single McMaster-Carr Supply Company catalog. I can understand that McMaster-Carr Supply Company might not want to give me a McMaster-Carr Supply Company every few months, and I could understand the McMaster-Carr Supply Company refusing to give me a catalog if they have given me a large number of McMaster-Carr Supply Company catalogs, but the McMaster-Carr Supply Company has never given me even one catalog. I do have one old hand-me-down McMaster-Carr Supply Company catalog which helps, but it's old.

Some people have told me that its' because I don't have an account or buy from McMaster-Carr Supply Company. My colleagues don't either. I specify. I tell people to buy the item from the McMaster-Carr Supply Company catalog. I write on my drawings "Part # such and such from McMaster-Carr Supply Company." So while I do not personally buy things from McMaster-Carr Supply Company and do not personally have a McMaster-Carr Supply Company account, I do tell people to buy items from McMaster-Carr Supply Company and these items are bought from McMaster-Carr Supply Company because I tell them to. Yet, McMaster-Carr Supply Company can't see any value to giving me even one catalog, ever. McMaster-Carr Supply Company has actually given me rude and insulting responses to my requests for a McMaster-Carr Supply Company catalog.

So if anyone can tell me why McMaster-Carr Supply Company refuses to give even one McMaster-Carr Supply Company catalog to someone who really does work as a professional and really does need to use the McMaster-Carr Supply Company catalog, please let me know.